Ongoing Support
Fringe Media offers structured maintenance packages and flexible retainer agreements to ensure your digital ecosystem remains secure, up-to-date, and aligned with your goals.
WEBSITE MAINTENANCE
We see your website as a living part of your organization, not a one-time build. Ongoing maintenance keeps it fast, secure, and accessible so your community, donors, and partners always have a reliable place to engage with you.
Why ongoing maintenance matters
- Protects your investment – Regular updates and monitoring extend the life of your site and prevent “surprise rebuilds” after years of neglect.
- Keeps your site secure – Security patches, backups, and uptime monitoring reduce the risk of hacks, data breaches, and lost donations or forms.
- Supports accessibility and compliance – Continuous updates help you stay aligned with evolving accessibility standards and privacy requirements.
- Improves performance over time – Small, proactive fixes keep pages loading quickly and reduce friction for supporters and stakeholders.
Our monthly maintenance plans ensure your website remains stable, secure, and optimized, allowing your team to operate confidently without unexpected technical issues.
Monthly Cost & Coverage
Cost is in Canadian Dollars
$
113
Monthly
-
CMS core and plugin updates
-
Theme updates (as applicable)
-
24/7 uptime monitoring
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Security monitoring & backups
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Link integrity and form testing
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Performance checks and optimization recommendations
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Basic content or layout corrections (within allotted time)
RETAINER-BASED SUPPORT
Predictable, high-quality service when your team needs it most.
We offer monthly retainers that allocate a set number of hours for proactive support and ongoing digital improvements. Our retainers give your team access to experts when you need them most—without the overhead of managing multiple vendors or quotes.
Retainer hours can be used for:
- Creating new pages or content
- Technical troubleshooting
- UX updates or enhancements
- CRM and donation platform adjustments
- Email template updates or testing
- Consulting and analytics review
- Digital Strategy support
- Custom reporting
- New features
MORE THAN JUST FIXES
- We proactively monitor your digital environment
- We integrate with your team, acting as an extension of your staff
- We provide reporting and recommendations—not just ticket resolutions
- Our support is human, responsive, and tailored to your team’s way of working
MAINTENANCE VS RETAINER - WHAT'S RIGHT FOR YOU
| Feature | Maintenance Plan | Retainer |
|---|---|---|
| WordPress/plugin updates | ✓ | ✓ |
| Uptime & security monitoring | ✓ | ✓ |
| Technical troubleshooting | limited | ✓ |
| Content changes | - | ✓ |
| New feature implementation | - | ✓ |
| Strategic consulting | - | ✓ |
| Custom performance reporting | - | ✓ |
| Guaranteed response time | ✓ | ✓ |
READY FOR RELIABLE SUPPORT?
Whether you are looking for a simple maintenance plan or a long-term strategic partner, we are here to help you protect and grow your digital presence.